Admin Basics 101
This article was posted on our original blog at Healing from Complex ptsd, November 17th 2021.
Start Your Global Business
Sherry Yuan Hunter and Linda Meredith are Certified Trauma Recovery coaches from opposite ends of the earth, literally! Sherry is in Canada, Linda in Australia, and together they bring together years of business and online knowledge to bring you Admin Basics 101.
Purpose
You know that you can do that well and now you have to set up a business structure in order to have a coaching business.
Unlike being in an established organization, there is no IT team, no HR department, no administrative support to ensure that you have everything you need in your office in order to smoothly run your business. In addition, you are potentially running a business that may be international in nature, with the technology we now have available and the interconnectedness of the Internet!
Instead, you are the CEO, Marketing Manager, Administrator, IT Department, AND janitor. Word is, based on a recent survey, entrepreneurs spend 68% of their time managing day-to-day tasks leaving the remainder 32% on income generating activities. This course will make some decisions about how to set up your day-to-day tasks.
By the end of the course, you will be able to decide what you would like to do yourself, what you would like to outsource, and you will have an idea of what questions to answer to help you decide. Many people have had to piece together services from various providers, while others prefer to pay a higher monthly fee for all-inclusive programs that handle more of their workflow.

Learning Outcome
Basic Online Presence
By making decisions about these topics, you will have 'set up shop' and can at least hang your shingles to say that you are open for business! Meaning that from a client perspective, you have a way for them to find and interact with you.
Basic Business Operations
Think of this section as topics that help you streamline the repetitive administration that is needed for operating your business. (Not included here are business registration and taxes, which you will need to research for your local and/or country regulations.)
Basic Working with Clients
These are tasks related to the function of coaching, such as templates and forms, virtual meetings, and note-taking, how to do a client intake.
Virtual Presence
While many coaches may prefer an in-person business, you may actually find that you are the right coach for many other people in other parts of your country or even in other parts of the world. As such, your virtual presence becomes the way your market yourself and your expertise.
Bonus: Consumer Information Templates x 9
Time saving templates with all the background information you need to base your Website material on. i.e. Social Media Disclaimer, Code of Ethics, Privacy Policy, Refund Policy and more! Use them for your location and save a tonne of time typing and researching.
Bonus: How to Planners
Ever thought about launching your own podcast, YouTube channel or Instagram account? Don't know where to begin? In the first of a new series we're launching our Instagram, Podcast and YouTube Planners. Everything you need to think about and plan for on each of these platforms.
Bonus: Tools for Creating Content
Often times when we're starting up we need to learn a whole different approach when working online.
In this section will be useful tips and tricks to help as you work with your products you make for your clients and software with no cost or little cost to make your life easier.
For those of you who just want a simple doable recommendation for each of the topics, just go straight to the ONE AND DONE section. We have curated simple (and cheap) alternatives for you so that you can just go ahead and get it done!
You've Got This!
The goal here is to help you be able to handle each piece yourself. You can go at your own pace.
Let’s get started!
** Please Note: Need any extra help? We add to the course throughout the year with your requests.
Courses
Let's Create Generational Change Together
To support this goal, Healing from Complex Ptsd allows you to:
- Access professional education and business support from industry leaders
- Learn a results driven approach to CPtsd recovery
- Discover a full library of ready to use tools and resources
Popular courses
Terms and Conditions
Developmental Trauma Self-Check
Over the past 12 months, how many and how often have you noticed:
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I work hard to hold it together in public, then crash in private.
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I struggle to name what I feel until it overloads me.
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I say yes to keep the peace, then feel resentful or empty.
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I feel loyal to people who do not treat me well.
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I lose time or feel foggy when stressed.
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I avoid closeness or over-attach quickly, then panic.
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I find it hard to trust my own judgement.
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I feel shame when I try to set boundaries.
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I need external approval to feel steady.
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I push through fatigue instead of pausing.
How to use this:
0–3 items often: you may be using a few survival patterns.
4–7 items often: consider paced support to rebuild safety and choice.
8–10 items often: a trauma-trained professional can help you restore stability and connection.
Brain Impact Self-Check
Over the past 12 months, how often have you noticed:
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My mind jumps to what could go wrong, even in safe moments.
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I find it hard to remember recent details when I am stressed.
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Decisions feel risky, so I delay or avoid them.
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I forget good experiences quickly and dwell on the bad.
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I feel numb or overwhelmed, with little in-between.
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I lose words when emotions rise.
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I misread neutral faces or tones as negative.
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I struggle to notice body signals like hunger, tension or breath.
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I do better when someone I trust is nearby.
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I feel different “versions” of me in different settings.
How to use this:
0–3 often: some protective habits; gentle self-care may help.
4–7 often: consider trauma-trained coaching to build daily brain skills.
8–10 often: a paced, brain-based plan can restore clarity, memory and confidence.
For formal assessment, use recognised measures:
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ACE-IQ or ACE-10 for adversity history (education only on public pages).
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ITQ (International Trauma Questionnaire) for ICD-11 PTSD/Complex PTSD.
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DERS for emotion regulation, DES-II for dissociation, PCL-5 for PTSD symptoms.
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PHQ-9, GAD-7 for mood and anxiety; OSSS-3 for social support.
